Our Privacy Policy

Effective Date: May 2025

1. Who We Are

Our website address is: https://mabrooktravels.com

Mabrook Travels is a travel agency based in Oman. If you have any privacy-related concerns, please contact us at:

2. What Personal Data We Collect and Why

We do not collect or store personal information directly. However, some plugins and tools used on this site may collect data necessary to support website functionality, such as bookings, comments, and spam protection.

a. Comments

When visitors leave comments, we collect the data shown in the comment form, the visitor’s IP address, and browser user agent string to help with spam detection. An anonymized hash of your email address may be sent to the Gravatar service.

Gravatar Privacy Policy: https://automattic.com/privacy/

b. Media

If you upload images to the site, please avoid including embedded location data (EXIF GPS). Visitors may extract this information from the images.

c. Contact Forms

Contact form submissions are used only to respond to your inquiry. We do not use this data for marketing and do not store it long-term.

d. WP Travel Engine (Booking)

We collect the following information during bookings:

Name, address, phone number, and email
Payment details (processed securely by third-party gateways)
Booking preferences
IP address and browser type

This data helps us confirm bookings, provide support, prevent fraud, and comply with legal obligations.

3. Cookies

Cookies are used for login, comments, screen settings, and session tracking for bookings. You can control or disable cookies via your browser settings.

4. Analytics

We may use tools like Google Analytics or server-level analytics to understand traffic patterns. Data collected is anonymized. You may opt out using browser extensions.

5. Embedded Content

Pages on this site may include embedded content (e.g. videos, maps). These sites may collect data and track your interactions as if you visited them directly.

6. Who We Share Your Data With

We share data only with essential service providers for site functionality, including:

Akismet (spam filtering)
WP Travel Engine (booking management)
Gravatar (avatar display)
Payment processors (e.g., Stripe, PayPal)

Each provider adheres to data protection policies and standards.

7. How Long We Retain Your Data

Comments: Indefinitely
Bookings: 10 years (for business/tax compliance)
Contact form data: 6 months
User accounts: Until manually deleted or requested

8. What Rights You Have Over Your Data

You may request an export of your personal data or request its deletion. This excludes any data we are obliged to keep for legal or administrative reasons.

9. Where Your Data is Sent

Data may be processed by services located outside the EU. We ensure all transfers comply with GDPR through standard data protection agreements or other approved mechanisms.

10. How We Protect Your Data

SSL encryption across the site
Access controls and password protection
Use of firewalls and WordPress security plugins
Minimal data storage practices

11. Data Breach Procedures

In the event of a breach, we will investigate immediately and notify affected users within 72 hours, in accordance with applicable regulations.

12. Third-Party Data

We do not receive user data from external advertisers or platforms. This policy will be updated if that changes.

13. Automated Decision-Making

We do not use your data for automated decision-making, profiling, or algorithmic scoring.

14. Industry Regulatory Disclosure

Mabrook Travels complies with relevant Omani regulations. We also honor international standards like the GDPR when applicable.

15. Contact

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Email: privacy@mabrooktravels.com